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How Chat Bots Can Reduce Customer Service Costs
For customer service managers looking to reduce costs, signing up for an on-site chat bot platform like Formilla can be a great move. Chat bots can reduce customer service costs in a number of ways,...
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Marketing Automation in Plain English (With Real-world Examples)
If you are a digital marketer or marketing manager, chances are high that the term “marketing automation” has made its way into your vocabulary. Today, the term has become synonymous with “working...
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How to Use Chat Bots as a Sales Tool
Previously on the Formilla Blog, we’ve introduced you to the possibilities that come with installing a chat bot on your website. As we discussed in that post, the chat bot market is set to hit $9.4...
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The 5 Biggest Problems with Phone Support (and How to Solve Them)
How many times have you needed to call a business to fix a problem? While many of your experiences may have gone smoothly, you likely have run into some issues with using phone support. The long wait...
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How to Use Live Chat and Chat Bots to Enhance Your Marketing
In today’s always-on age where customers can engage with businesses 24/7, competition can be fierce. Customers expect personalized and immediate service and attention. According to Forbes, more and...
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How to Increase Customer Loyalty with Chat Bots
Increasing customer loyalty is challenging – but it’s an essential part of running a business. These days, customers have more choices than ever, especially when it comes to online businesses. We all...
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5 Ways to Improve Real Estate Lead Management Using Live Chat Software
In a hot housing market with limited supplies, real estate leads are in extremely high demand. Since agencies can often make tens of thousands of dollars off of commissions in prime real estate...
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Improving On-site Lead Response times for Legal, Medical, and Financial...
How quickly does a business need to respond to a potential new lead that arrives on their site? To answer that question, there’s another more fundamental question that must be answered first: how much...
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7 Chat Bot Script Writing Tips
So you’ve decided to add chat bots to your website in order to improve your customer service, reduce costs, and drive sales more effectively. Using a platform like Formilla it’s easy to set up an...
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How to Create Custom Chat Bots
Custom Chat Bots work around the clock and are capable of automatically qualifying sales leads, booking sales meetings, and providing information about your products or services to customers without...
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